Customers mean business but has your organization every considered service as a key strategy for sustaining existing customers while attracting new. So much efforts goes into marketing, yet new customers do not stay if dissatisfied…there are just too many options in a global economy.
Consider the relationship between customer satisfaction and loyalty below as identified by CTMA World. Let us help you close this gap with our customer service curriculum:
Winning Through Customer Service
Dealing with Difficult Customer Situations
Delivering Customer Focused Service