SQI – Customer Service Tools

Customers mean business. One dissatisfied customer that complains typically represents another 2 dozen who have not told you they are unhappy. Since there has been research that correlates customer satisfaction with financial performance, there are sound business reasons to consider a service strategy in your strategic planning process.

We have the tools to help you implement a customer service strategy that puts the customer of the center of your business.

Organizational Tools:

Management Strategy Programs:

Employee Development: