Customers mean business. One dissatisfied customer that complains typically represents another 2 dozen who have not told you they are unhappy. Since there has been research that correlates customer satisfaction with financial performance, there are sound business reasons to consider a service strategy in your strategic planning process.
We have the tools to help you implement a customer service strategy that puts the customer of the center of your business.
Organizational Tools:
Management Strategy Programs:
- Leading Empowered Teams
- Attaining Excellence
- Attaining Excellence for Local Government
Employee Development:
- Empowering Employees
- Moving Up
- Feelings for Professionals
- Remember Me
- Speed
- Feelings for Retail Service Employees
- Exceptional Service
- Loyal for Life
- Essence of Caring
- Spirit of Excellence
- Service First Video Library
