Good performers are often promoted into management. Because they are good individual contributors, we assume (or hope!) they will be good supervisors as well.
Most work in time-compressed, fast paced environments that require them to be involved in a multitude of tasks, so any time devoted to supervision must be done efficiently and effectively.
Too often, they just haven’t been given skills or tools necessary to succeed. Quick Start for Supervisors is intended to develop basic supervisory skills used to set, communicate, monitor, and coach employee performance, and do so in a positive way that builds trust and cooperation, maximizes employee morale and worker satisfaction, and reduces tensions, conflicts, and employee turnover.
It specifically addresses the transition from co-worker to new supervisor and offers advice to overcome the challenges that this unique situation poses.
The program is easily customizable (including content, course title, and cover artwork changes) to meet a client’s specific needs and training objectives.
What Makes “Quick Start for Supervisors” Different?
- Proven Content: Over the past fifteen years, these course materials have been ‘field-tested’ by hundreds of participants and a variety of facilitators. We take a ‘continuous improvement’ approach to these course materials and are always willing to update/change materials to make them better.
- Easily Customizable and Tailored to your Specific Needs: While the content of this program has been proven through years of facilitation and delivery in a variety of settings, we realize that no ‘off the shelf’ program has likely ever been written that meets your needs exactly. So, we make it easy to make basic changes to the content and flow of the sessions so that it truly meets your training needs and objectives. That can also mean changing the title of the program, changing the colors or graphics, and adding your logo to the materials to personalize them and make them your own.
- Cost-Effective Customization: Other publishers offer the capability to make changes to their materials, but any changes made usually carry a hefty price tag in customization fees. That’s because they have a ‘warehouse full’ of already printed materials that they want to sell. We do not print “Quick Start for Supervisors” training materials until our client has approved final changes from a working draft. This ‘just in time’ printing allows us the flexibility to make desired changes that don’t add to the cost of producing the final materials.
- Train-the-Trainer Preparation without hefty Certification Fees and Requirements: While we do believe that the person conducting the training program needs to feel confident and competent with the training materials before he/she facilitates, we offer flexibility in how/when that Train-the-Trainer preparation occurs. Experienced trainers will likely feel very comfortable working with the completely-scripted Leaders Guide and prepare from it. Others may want some additional telephone coaching before they facilitate. And still others will want to ‘see it in action’ and be a participant while one of our facilitators conducts the program. All are available as options to prepare to facilitate this program.
“Quick Start for Supervisors” Session Topics:
Session One (4 hours)
|Moving from Co-Worker to Supervisor
|Understanding the Role of Supervision
|Dealing with Negativity
Session Two (4 hours)
Session Three (3 Hours)
|Understanding Different Work Styles:Different People…Different Needs…
Session Four (4 hours)
Setting Standards and Giving
Session Five (4 hours)
|Dealing with Conflict
Session Six: (4 hours)
|When Someone Is Not Performing – Disciplinary Conversations
Session Seven: (4 hours)
| Putting It All Together
Conducting Effective Meetings
Graduation and Celebration!
“We have been using a custom version of Dee’s ‘Quick Start’ program for several years. We find her design of the content is engaging and entertaining. Our participants enjoy each training session. But it isn’t just about having a good time. We have seen a positive difference in the supervisory skill levels in our organization that has resulted in higher employee performance and fewer ‘disciplinary write ups.’ (Insurance Company)
“I first became aware of this supervisory training program when it was offered to our Store Managers at a retail operation I worked at. Later when I became the Vice President of Human Resources at this Hospice, we used Dee’s ‘Quick Start’ program as the first formal supervisory training offered to our management staff. We’ve offered this training series every year since, and it is required for anyone who joins our management team. (Everyone from the CEO on down has attended these sessions and found them useful.) ‘Quick Start’ is comprehensive and yet spells out the necessary skills of how to supervise others in a simple, straight-forward manner that is easy to grasp and implement.” (Hospice Facility)
“It’s fun…and it works! What else can I say? I use it with a variety of my clients and Dee is always willing to help with the any course content or title modifications that will insure a successful implementation.” (Independent Training Consultant)