Terms and Conditions

Refund/Exchange Policy
We offer a 30-day return (less shipping costs) if the product is unused and in brand new condition. Please call us at 800-864-4911, to discuss your need to return a purchase.

Return merchandise to:
The TEAM Approach
2174 Old Philadelphia Pike
Lancaster PA 17602

Order Cancellation Policy
Please submit any cancellation via e-mail to [email protected], or call on our business phone at 800-864-4911.

E-mail cancellations should contain the following: First name, last name, order details, phone number and e-mail address. This information should match the information originally submitted with your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation request was submitted (via e-mail or phone) before your order was shipped out, we will refund the complete balance charged including shipping. However, if the cancellation was received after the order was shipped, we will refund the merchandise total less shipping.

Shipping Costs
In returning, exchanging goods, the customer assumes all costs in shipping to us. If the product is damaged, we cover the shipping cost.  All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Out of Stock Policy
Our product inventory comes from publishers that are in different locations in the US. It is rare that an item is out of stock, but this can occur, particularly for very large quantity needs that are needed at the last minute, or for items that are ordered so infrequently, that the publisher prints these on demand.

Keep in mind that personalization requires extra time for a custom run of your order. The larger your supply need, the better it is to do some advance planning to be sure we can accommodate you. Never hesitate to call us as you enter the planning stages to discuss the best time to place the order.

We maintain an inventory of paper DiSC Classic profiles which we ship from our Lancaster PA office. Most other orders ship from the respective publisher’s warehouse.  If we are able to place your order with the respective publisher by noon the order usually ships out the same day. If you have a rush order and it is before noon, it is best to try to reach us by both telephone and email to ensure we connect.  Emergency cell phone number is 717-572-7316 (Rick) 717-572-4415 (Susan).

Most orders are accommodated shipped within 1 business day.


1  Acceptance The Use Of The TEAM Approach Terms and Conditions

Your access to and use of The TEAM Approach is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2  Credit card details

We do not store any customer credit card information.


The contents of The TEAM Approach website do not constitute advice and should not be relied upon in making or refraining from making, any decision. All material contained on The TEAM Approach is provided without any or warranty of any kind. You use the material on The TEAM Approach at your own discretion


The TEAM Approach reserves the right to:
4.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that The TEAM Approach shall not be liable to you for any such change or removal and.
4.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5  Links to Third Party Websites

The TEAM Approach Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


6.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to The TEAM Approach or otherwise used by The TEAM Approach as permitted by law.
6.2  In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.


7.1  Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
7.2  Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a)  you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b)  you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
7.3  By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.


8.1  The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
8.2  To the extent permitted by law, The TEAM Approach will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
8.3  The TEAM Approach makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
8.4  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of The TEAM Approach for death or personal injury as a result of the negligence of The TEAM Approach or that of its employees or agents.


You agree to indemnify and hold The TEAM Approach and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against The TEAM Approach arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.


These Terms and Conditions shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of the USA courts.


Our Office Address:

2174 Old Philadelphia Pike
Lancaster, PA 17602 USA

For any further information please email The TEAM Approach Team