In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.

Audience:
1. Sales Professionals
2. Customer Service/Care Professionals
3. Account Managers
4. Anyone identifying customer needs

9 Lessons (Approx. 2 hours):
1. How to Use This Course
2. Introduction
3. Questions Are the Answer
4. Overview of the F.I.N.D. System
5. F.I.N.D. System in Detail
6. After the Sales Interview
7. F.I.N.D. Interview Example
8. Practical Applications of Knowledge
9. Knowledge Assessment

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).