Customer Service Checkup

To get happy customers you first need happy employees. Check your organization's climate with this tool to see how well you are satisfying customers. Use this information to take steps to improve internal satisfaction levels which always influence external satisfaction.

Leadership/ Management

• Top management balances the needs of customers and employees.     
• I have the resources I need to do my job.
• My manager responds to my requests for help.
• My work priorities are clearly defined.

Performance Management

• Performance standards are clearly defined.
• I get regular feedback on my performance.
• My performance evaluations are useful.

Interdepartmental Relationships

• All departments work together to get the job done.
• There is good communication between departments.

Communication

• I receive news and information in a timely fashion.
• I am encouraged to speak up and communicate freely.

Employee Involvement

• I am involved in solving problems that affect me.
• I am involved in making decisions that affect me.

Diversity

• Diversity is considered a strength in this team.
• Our organizations makes use of the diverse talents of people.

Change Management

• Innovation is encouraged in this organization.
• Changes are communicated before they are implemented.

Job Satisfaction

• I am optimistic about my future with this organization.
• This is a good place to work.
• My work is interesting and challenging