It's July! What a beautiful start of the summer it has been in Pennsylvania. Hope our friends in Canada had a pleasant Canada Day and our American friends a happy 4th of July celebration. If you are looking for some Independence from program development check out some of our great facilitator kits: Supervision, DiSC (Sales, Management, Workplace), Listening, Team Talents, Customer Service and more. We want to be part of your team! The corn is getting high and Lancaster County is greener than ever. If you are in our area, stop by for coffee and we'll give you a map for a great bike ride.
42 Rules of Employee Engagement Now Available
Susan Stamm's new book, 42 Rules of Employee Engagement is a "must have" book for every supervisor or team leader in your organization and it is now available.
'42 Rules of Employee Engagement' takes a practical, straightforward and fun look at what it takes to build community, commitment and a culture of engagement in the business world today. The book highlights common behaviors that lead to 'disengagement' in teams and offers useful, non-nonsense ideas for doing things differently. Susan Stamm will inspire and challenge you to create a unique workspace with your team that attracts and inspires high performance, commitment and authentic work relationships. This book is loaded with practical advice and actions you can take away to begin building an engaged team.
In addition, the book is supported with links to resources and action activities and templates posted on our website. This combination provides a year's worth of professional development for your team leaders for the price of a book. Click here to download a sample template.
The 6 Cs of Customer Care is a half-day classroom-based seminar that explores six elements of excellent customer service through a variety of exercises, puzzles, and games that allow participants to review existing service strategies plus identify and learn new tools to put into their “service toolkit.” Participants also receive six laminated postcard-sized Skill-Blaster cards that are easy to post in their workspace to reference/ reinforce key training content.
Participants emerge from this fun, high-energy session renewed, refreshed, and able to handle their day-to-day service challenges with more energy, enthusiasm, and skill. Participants also develop service resilience that reduces stress, tension, and conflict.
The 6 Cs of Customer Care Training Kit includes
* A completely scripted Leader Guide.
* Animated PowerPoint files.
* The collateral materials needed to conduct the various activities in the seminar.
If you have been using DiSC in the graph format you are in what we call DiSC® Classic mode. The new world of DiSC® is the circumplex model and application oriented. Currently there are three modules available in the new Everything DiSC® Application Library and we want you to experience one of them. The publisher, Inscape Publishing, is offering a free Everything DiSC® Workplace report through Training Magazine. Click here for your free report and note you were referred by The TEAM Approach.
We're so confident in the new Everything DiSC® Workplace and Everything DiSC Comparison Report that we're asking people to compare the DiSC profile to MBTI®
People who know both MBTI and DiSC agree that both are valuable learning tools. But, according to those experienced with both products, DiSC is the clear choice in three situations. People prefer DiSC when
* Their goal is to get groups or teams working more effectively together
* Their training time is limited and you need people working, not sitting in training
* They want follow-up to ensure the training gets used.
If you get Training magazine you were invited to experience Everything DiSC Workplace (look for a personal code and link on a blow-in card for a free personalized report). If you missed that, use this link to request your personal code and note you were referred by The TEAM Approach.
Michael Lee Stallard Discusses Fired Up or Burned Out on Bookends - July 20
In this work, Michael describes how to create an environment that helps people and organizations thrive, even during the challenging seasons. He tells inspiring stories about leaders of business, government, the social sector and the world of sports. In addition, Michael draws on research from psychology, neuroscience, mental and physical health research, political sociology and organizational behavior.
Listen in to the live interview on Bookends
Monday, July 20 @ 3:00 PM ET
Dee Clarke Discusses the "Tight Pattern" - Potential DiSC Result
While it doesn't happen often, it is possible for someone who responds to the DiSC assessment to receive a "tight" pattern. Dee Clarke explains why this might happen in a short article in Team Talk
Surveys for Small Business
Do you know what your employees and customers think? Would you like to find out? Surveys for Small Business is an excellent tool for finding out what your employee and customer issues are—and what you’re doing well. Watch this 2-minute video to find out more and receive the free eBook, Reading Hearts and Minds: Click Here
Online Special Offer - Freedom from Course Development
Declare freedom from lengthy course development time using highly professional content, PowerPoint and video with idXready programs on Management, Sales, Teamwork, and Listening. Or choose the Everything DiSC Application Library titles: Management, Sales, or Workplace. Explore each at this link and save 10% with your online order.