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Team Leader Behaviors
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Leading by Example
- Works on improving own knowledge and skills.
- Uses time effectively--works on high-priority actions first.
- Remains calm and effective in high-pressure situations.
- Demonstrates high standards of ethical conduct.
Encouraging Innovation
- Expresses a vision of the future--exciting goals and ambitious plans.
- Encourages team members to ask "why" and to question the status quo.
- Encourages team members to look at problems in new ways.
- When solving problems, asks team members for input.
Decision Making
- When possible, gets opinions and ideas from the team before making a decision.
- Makes decisions that support the organization's long-range goals.
- Makes decisions that support the needs of team members.
- Makes ethically correct decisions.
Delegating
- Makes clear how individual roles are important to team success.
- Assigns tasks based on individual team member's strengths.
- Explains why a task, objective or goal is important.
- Explains clearly how much freedom of action and authority have been granted to the team member.
Observing
- Enforces team norms and standards.
- Supports and encourages team members when they take initiative.
- Reassures and supports team members when they encounter obstacles.
- When needed, helps team members overcome difficulties and roadblocks.
Listening
- Shows genuine interest when another person is speaking.
- When listening, asks questions to check understanding.
- When listening, checks the meaning of the speaker's tone of voice, gestures and facial expressions.
- When listening, summarizes the speaker's thoughts, feelings and ideas.
Teambuilding
- Gives praise or recognition to the team when it has performed well.
- Helps the team address and resolve team issues.
- Represents the team effectively to the rest of the organization.
Resolving Conflict
- Encourages coworkers to communicate with each other directly to resolve conflicts.
- When other coworkers are in conflict, helps them listen to each other.
- When other coworkers are in conflict, helps them identify areas of agreement.
- When other coworkers are in conflict, encourages them to consider new options.
Performance Coaching
- When introducing a new task or skill, demonstrates how it is done.
- When explaining a task or skill, allows time for practice.
- When helping team members develop new abilities, is patient and encouraging.
- Encourages team members to think and solve problems for themselves.
- Encourages team members to attend education and training programs.
Performance Management
- Gives ongoing performance feedback throughout the year.
- Gives informal verbal feedback about performance soon after it occurs.
- Gives fair and accurate performance appraisal ratings.
- During performance appraisal meetings, helps the team member set performance and professional development goals.
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