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Understanding Behavioral Styles for Customer Service

Your Price 37.00

Understanding Behavioral Styles for Customer Service shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.

Audience:
1. Customer Service/Care Professionals
2. Anyone wishing to communicate more effectively with clients

Includes 12 Lessons (Approx. 2 1/2 hours):
1. How To Use This Course
2. Introduction
3. Different Behavioral Styles
4. The Personal Profile System
5. The Four Behavioral Styles
6. Recognizing Behavioral Styles
7. Behavioral Styles and Listening
8. Improve Your Performance
9. Reading and Reacting to People
10. Determining Behavioral Styles
11. Practical Application of Knowledge
12. Knowledge Assessment

Requirements:
800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).

Click here for a preview!

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