What is Quality Service?
Total Quality Service means orientation of all resources and people in a company working together to achieve customer satisfaction.
Service comes from selling, warehousing, delivery, inventory, order selection, labor power, employee relations, adjustments, correspondence, billing, credit, finance and accounting, advertising, public relations, even maintenance and data processing. There is a service element in every activity performed by every employee which can ultimately have an impact on customer satisfaction.
The Opportunity. A company is only as good as it's employees. In today's competitive marketplace, there has never been a better time to enhance the service skills and job performance of all employees.
Service First Series. Each monthly video is designed so you can tailor training sessions to meet your needs. Sessions can be 15 minutes in length or expanded up to an hour or more by using the Discussion Guide which accompanies each video. Videos can be passed from department to department, offering department managers total flexibility in scheduling their training sessions. The Service First series is ideal for training new employees and is also excellent for self-study.
Installment Option. As a Service First subscriber, you will receive a new training video each month, accompanied by the 2-page Discussion Guide for that session. There are 12 sessions in all, each one an important stepping stone to develop total quality service throughout your entire organization. With this option your credit card will be billed $169/month for 9 months.
Also available individually or as a set, and in other languages. Quantity pricing for multiple subscriptions available. Please request a quote.
