What is Quality Service?
Total Quality Service means orientation of all resources and people in a company working together to achieve customer satisfaction.
Service comes from selling, warehousing, delivery, inventory, order selection, labor power, employee relations, adjustments, correspondence, billing, credit, finance and accounting, advertising, public relations, even maintenance and data processing. There is a service element in every activity performed by every employee which can ultimately have an impact on customer satisfaction.
The Opportunity. A company is only as good as it's employees. In today's competitive marketplace, there has never been a better time to enhance the service skills and job performance of all employees.
Service First Series. Each monthly video is designed so you can tailor training sessions to meet your needs. Sessions can be 15 minutes in length or expanded up to an hour or more by using the Discussion Guide which accompanies each video. Videos can be passed from department to department, offering department managers total flexibility in scheduling their training sessions. The Service First series is ideal for training new employees and is also excellent for self-study.
Purchase the entire set at once and get 5 free videos! A savings of $927 off the regular full-set price (regularly $2124.00).
