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6 C's of Customer Care - Deluxe

6 C's of Customer Care Skill Blaster Cards

6 C's of Customer Care

Your Price 495.00

“Just go out there and provide excellent customer service”. . . Everyone knows what that is supposed to mean. . . in fact much of what is required is quite simply common sense (it just isn’t always common practice!)

What gets in the way? Difficult customers, difficult service situations, and even difficult co-workers can hamper our success. When service breaks down, there is usually an issue in one or more of these core service elements:

Competence—determining what the customer is requesting and finding appropriate answers and solutions to that request.
Clarity – listening actively and communicating concisely and clearly without using jargon, acronyms, or slang.
Courtesy—being approachable, treating the customer with respect, and conducting oneself in a pleasant, helpful tone and manner.
Compassion—demonstrating caring and empathy. (It may be the 100th time you have heard the question...but it is the first time this customer is asking it of you.)
Composure—remaining calm, receptive, and responsive when under pressure.
Consistency—providing the same level of professionalism to every customer.

The 6 Cs of Customer Care is a half-day classroom-based seminar that explores these six elements of excellent customer service through a variety of exercises, puzzles, and games that allow participants to review existing service strategies plus identify and learn new tools to put into their “service toolkit.”    Participants also receive six laminated postcard-sized Skill-Blaster cards that are easy to post in their workspace to reference/ reinforce key training content.

Participants emerge from this fun, high-energy session renewed, refreshed, and able to handle their day-to-day service challenges with more energy, enthusiasm, and skill. Participants also develop service resilience that reduces stress, tension, and conflict.

Participant Reviews:

“I am new to customer service and this was a great overview of the whole service process.”

“I have worked in customer service for over 10 years. I was dreading this class, expecting it to be preachy, patronizing, and condescending, like others I’ve attended.     I was wrong! It was fast-paced and fun…and I even learned some new things!”

Dee Clarke, its author and developer, has facilitated this workshop for years with a wide variety of clients. It is tried-and-true content with a proven track record.   We are now pleased to offer this training to you in an off-the-shelf training kit so you can facilitate this same high-energy seminar within your organization.

The 6 Cs of Customer Care Training Kit includes

A completely scripted Leader Guide.
Animated PowerPoint files.
The collateral materials needed to conduct the various activities in the seminar.

Fees:

Basic Package: The basic 6 Cs of Customer Care Training Kit is $495.00. Participant Skill-Blaster Packs (the six laminated reinforcement cards) are $10.00 per participant.

Deluxe Package with Duplication Rights: The deluxe 6 C’s of Customer Care Training Kit is $995.00. This kit includes the basic training package plus the electronic files and duplication rights for unlimited duplication of the six laminated cards in the Participant Skill-Blaster Packs. (We’ve done the math…if you plan to train more than 50 participants, this is the best investment.)